The T’s & C’s

 

PRIVATE COACHING

New Clients – First Appointment

Your initial consultation with me will last about one hour.   During this time I will take notes about your health history, suggest appropriate lab tests for you, and make some recommendations regarding food, rest, movement and lifestyle.

If prior to the appointment I feel that my services are not appropriate for you I reserve discretion to cancel your appointment and refund full payment.

 

Fee Schedule

Appointment & Monthly Plan fees are as stated on my website’s Work with Us page and are current as at the time of booking.

Payment for individual appointments are due at time of booking and can be made via credit or debit card.

Credit card payments are processed through Stripe. Stripe is a payment processor certified to PCI Service Provider Level 1.  This is the most stringent level of certification available in the payments industry.  Once your Stripe profile is set up I only ever see the last four digits of your card.

Payment for monthly plans are direct debited from the credit or debit card provided for each month in advance.

 

Appointments

Initial and individual appointments are in one hour blocks and can be scheduled by completing the application form on my private coaching page.

You will receive a booking confirmation via email and an appointment reminder two days before.

 

Monthly Plans

All follow up appointments are included in my monthly plans, the number of depending on the plan you are on.    Follow up appointments are 30 minutes long and are usually the same time each.

Email queries are unlimited and can be sent through to me at kirsten@kirsten-greene.com or my assistant Sam on admin@kirsten-greene.com at any time.  I check emails once daily and endeavour to reply to each within 3 business days.

The emails are for the more emergency-type-stuff.    For general questions we use the “Questions & Observations” file in your Google Drive folder.

 

Lab Tests

Lab results are usually sent through to me 1-2 weeks after the lab has received your samples.   Once received I will evaluate them and then contact you to schedule a session to discuss.

You will only receive your test results during one of these consultations, I can then share them with you via email or in your Google Drive folder after. 

 

Rescheduling by Me (the Provider)

If I need to reschedule your appointment, I will do my best to provide as much notice as reasonably possible and offer you an alternative appointment time.

 

Rescheduling by You (the Client)

I understand that sometimes life gets in the way and you may need to re-schedule or even cancel an appointment.

You can do this anytime through the link in your confirmation email up to 24 hours before your appointment time, or send Sam an email at admin@kirsten-greene.com.

If I am not provided with at least a full day’s notice my cancellation and refund policy applies.

 

Cancellations and Refunds

I value my time and appreciate it when others do too.   Last minute cancellations or no shows often mean that time is unused and wasted.

As such my cancellation and refunds policy reflects this as:

If you are unable or unwilling to keep your scheduled appointment you must cancel your appointment at least 24 hours beforehand.  You can do this either through my online booking system (link in your appointment confirmation email) or by sending Sam an email at admin@kirsten-greene.com.

 

Individual Appointments:

If you fail to provide at least a full day’s notice you will forfeit your booked appointment as well as any cost already incurred and will not be eligible for a refund.

 

Monthly Plans:

As above I require 24 hours notice for all re-schedules or cancellations.   I only take on a certain number of clients at one time (just one of me!), and am often at my max capacity.

If I can slot you in somewhere else I will do my best, but if I can’t you will lose your appointment for that week.

If you cancel or do not show for your appointment without sufficient notice more than 3 times I reserve the right to cancel the remainder of your plan and you will not be eligible for a refund.

 

GROUP COACHING

Group coaching program SIBO Freedom is a three month online program.

Group coaching program Microbiome Mastery is a 6 week online program.

Included for both programs is 1 live session each week.   All sessions are recorded and shared in the group’s private Facebook group.

If you cannot attend live it is your responsibility to watch the recording in your own time.

Treatments plans are provided.

Live sessions are for covering topics to help all participants in their healing journey.

All payment for group coaching programs are to be paid in full before the program begins.

Once the program has begun no refunds will be given.

Supplements and testing are not included in the group coaching programs.

Kirsten reserves the right to exclude a participant of the group at any time if she feels their behaviour is negatively impacting the others in the group.

 

ONLINE COURSES: Fix Your SIBO and The Microbiome Method

All purchases made on my website are NON-REFUNDABLE. I proudly stand by my work, training programs and courses. You can read through the many testimonials regarding my programs if you are unsure. Due to the downloadable nature of my programs, and considerations of Intellectual Property, refunds will not be granted for any of the educational programs.

Please note that the information in these courses are intended for educational purposes only and are not to be taken as direct medical advice. As there has been no direct consultation, these are recommendations and guidelines only. Results can vary, and there is always the possibility you will not get the results you are looking for. Always check with your medical practitioner before changing your diet, eating, or health program.

The materials provided by me in these courses are for the use of the students enrolled in the course.  Copyrighted course materials may not be further disseminated.

All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any part of the course unless we give you explicit permission to do so in a written agreement signed by Kirsten Greene ND.

© 2020 Kirsten Greene ND

SIBO TESTING WORKSHOP

All purchases made on my website are NON-REFUNDABLE. I proudly stand by my work, training programs and courses. You can read through the many testimonials regarding my programs if you are unsure. Due to the downloadable nature of my programs, and considerations of Intellectual Property, refunds will not be granted for any of the educational programs.

Please note that the information in this course is intended for educational purposes only and is not to be taken as direct medical advice. As there has been no direct consultation, these are recommendations and guidelines only. Results can vary, and there is always the possibility you will not get the results you are looking for. Always check with your medical practitioner before changing your diet, eating, or health program.

© 2020 Kirsten Greene ND

 

Use of client feedback for promotional content:

Feedback received may sometimes be used in promotional content. Full names will be removed unless permission has been otherwise given.

 

Preparation for appointments and live sessions

Technology – General

It is your responsibility to:

  • set up technology and ensure all appliances are charged and in working order;
  • set up the applications required on your phone or laptop to complete the consultation
  • ensure you have a reliable and sufficient internet or phone connection or reception
  • ensure any other technology related requirements (hardware or software) are available and in working order prior to the appointment

Failure to follow these instructions may result in forfeiture of your appointment time and fee.

Technology – Zoom Appointments 

It is your responsibility to ensure it is downloaded and tested prior to your appointment(s).

We will always have the same meeting room:   https://zoom.us/j/4499019081so just log in at our scheduled appointment time.

Intake form

I require my intake form to be provided back to me at least 24 hours before your scheduled appointment time.   The link for this form can be found in your appointment confirmation email.

If I have not received the information back we will not be able to proceed with your appointment and will need to reschedule.   If this happens the Rescheduling by You (the Client) and Cancellation and Refunds policies will apply.

 

Time Zone Differences

All appointments are made and will occur using UTC +8 time zone (Western Australia / Singapore / Indonesia).  If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). This is my favourite site for converting time zones: http://www.thetimezoneconverter.com

Failure to attend your appointment due to an inaccurate time zone conversion will result in forfeiture of your appointment time and fee.

 

Insurance Requests

You will need to check with your Insurance Provider if you are covered with online Naturopathic consultations.

Each provider has a unique code, so if you are eligible let me know and I will provide you with the appropriate code.

 

Important Notes

I (Kirsten Greene) am not a medical doctor; I do not service medical emergencies.  If you have a medical emergency, you must contact your primary care physician or dial your country’s emergency number (000 for Australia).

Please contact me via email at admin@kirsten-greene.com if you have any questions, concerns or require clarification on any of my terms and conditions.

 

Legal Issues

Any issues will be dealt with in an Australian court of law.